Case Manager & Customer Service Representative
Veronica Carroll is a case manager and customer service representative here at Daniel Jacobs Law Firm. She has joined the team with over 27 years of case management and customer service experience. Before joining the law firm Veronica worked as a licensed insurance agent for National General Insurance where over her course of time there she worked her way from a customer service agent to team lead/department supervisor to obtaining her PNC license. Veronica was born in Cleveland, Ohio but raised in Forrest City, Arkansas where she graduated from high school with her Associate of Arts Degree in Accounting. She went on to the University of Arkansas at Pine Bluff to obtain her first Bachelor of Science in Business Administration in May of 1992.
After graduation and giving birth to her first son Veronica moved to back to Cleveland, Ohio where she meets and married her husband and raised her four sons. After being a stay at home mom and helping her husband to start and run their auto recovery business Veronica felt that it was time for her to go back to work and school. She enrolled in University of Phoenix and completed her Masters in Business Administration in May 2014.